Voice Process Executive

Roles and Responsibilities :

• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
• Process customer requests, resolve issues, and provide solutions to their problems.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
• Stay updated on product knowledge and company policies to handle complex queries effectively.

Job Requirements :

• Strong communication skills in Hindi language is mandatory; proficiency in English is an added advantage.
• Ability to work flexible shifts including rotational shifts from Monday to Saturday (with Sunday off).
• Basic computer literacy required for data entry tasks related to chat processes.