Customer Support Executive

Key Responsibilities :

• Provide exceptional customer support through various channels such as email, chat, and international processes.
• Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction.
• Maintain accurate records of all interactions and escalate critical cases to appropriate stakeholders.
• Contribute to the development of best practices and procedures for customer support operations.
• Participate in regular training sessions to enhance skills and knowledge related to international processes and customer service.

Job Requirements :

• Bachelor’s degree or equivalent experience preferred.
• Strong communication skills, both written and verbal, with the ability to communicate effectively with customers and colleagues from diverse backgrounds.
• Familiarity with international processes, including international chat process, non voice process, email support, technical support, and customer service.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficient in using relevant software and tools for customer support operations.