Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.
• Provide excellent after-sales service by addressing product-related queries and ensuring timely resolution of complaints.
• Process customer requests for returns, exchanges, repairs, and other services related to products.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• Strong communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in English language (written & spoken) is essential.
• Ability to work on rotational shifts including weekends and holidays as per business requirements.