Customer Care Executive/International Voice Process

Designation: Customer Care Specialist (US process)

Job Location- Pan India

Salary range- 3.08 Lacs 3.5 Lacs

Interested candidates can share their cv at alisha.9.ahuja@niitmts.com/8252928842

Roles and Responsibilities of a Customer Care Specialist:

• Customer Service through calls
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• Maintain Internal Service Attendance & Accountability policies
• Execute issue /query & Client level delivery quality on calls
• Adhere to Customer resolution and ensure proper documentation &follow-up
• Identify, share and support operational improvements

Eligibility:

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math’s Hons & Eco Hons)
• M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC)
• Age up to 31 years
• Gap should not be more than 4 years after graduation
• Undergraduates/ pursuing graduation, (result awaited candidates are eligible with no back-logs)
• Candidates who are currently located in Delhi NCR/Gurgaon are eligible and also the relocation candidates are eligible.

Work Experience:

• Freshers and Experienced- 0-29 months
• Excellent communication skills- Written and Verbal
• Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
• Proficient in computer usage and Basic knowledge of MSOffice/ Excel

What Client offers:

• Defined career roadmap which offers growth opportunities
• Performance-based incentive program (Depends on Process/Client Alignment)
• Investment in talent development and skills enhancement
• Work-life balance with a 5-day workweek
• Collaborative environment with best-in-class professionals
• Focus on colleague engagement and fun at work