Customer Support Executive (Shining Stars Institution & travels)

Role & responsibilities

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention
• Conducting quality assurance surveys with customers and providing feedback to the staff
• Possessing excellent product knowledge to enhance customer support
• Establishing a positive rapport with all clients and customers via calls and chat
• Interacting with customers to ensure they have a desirable and sharable experience

Preferred candidate profile

• Any Undergraduate/Graduates are eligible
• Must be fluent in English and Hindi
• Must have positive thought process
• Must be comfortable working from office

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